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about mustard made

It started with a long walk and two sisters living on the opposite side of the world. The idea was sparked by the question: What is it that you love that is uniquely you? Becca thought about her home and studio. She had a random selection of metal lockers. One flaky old one found on the side of the road, a few from antique stores and some new. She's always had a thing for lockers.

From that day in 2017 the work began to bring our colourful lockers to the world. We’ve grown so quickly and now have retail customers purchasing from our online stores worldwide. The count so far this year has been sales to 36 countries! We are also stocked by over 150 retailers in Australia, New Zealand, the UK, Europe and the US – including Urban Outfitters, Oliver Bonas and Libertys London. In August 2021 we launched to retail customers in the US, with our wholesale operation to follow very soon. It’s an exciting time as there is lots more growth on the horizon. 

Mustard in numbers:

  • 2 offices, one based in Newcastle, Australia and the other in London, UK.
  • 30 wonderful people make up Team Mustard in our Wholesale, Trade, Logistics, Merchandising, Customer Service, Creative, Marketing and Finance teams.
  • 4 warehouses across the globe that service our core regions of Australia + New Zealand, United Kingdom, Europe and US + Canada. 
  • £140, 000+ donated to our charity partner, Beam. Beam bridges the gap between homelessness and a sustainable income for people who need some support.

Most importantly, Mustard is a business that really cares about our people. We support each other to make sure we all enjoy what we do and collaborate so everyone knows they have a team to support them.

Our vision is for Mustard to be a place where people of all cultures, ethnicity, abilities and sexual orientation feel welcome to work. We believe it's possible to really love your job and to show up to work as the whole, magnificent person you are!

We have lovely offices in London, UK and Newcastle, Australia.

We always love to hear from individuals who are looking to work with us and share the locker love! Please email your CV and cover letter to jointheteam@mustardmade.com

Current opportunities

Newcastle, Australia

No positions at the moment, check back soon!

London, UK


The Role

We’re on the hunt for a Head of Logistics + Fulfilment to manage our post-production supply chain across the UK, Europe, Australia, and the USA from our London office. As we gear up for some exciting growth, we need a logistics expert who can scale our operations while keeping it streamlined, efficient, and cost-effective.

You’ll oversee everything from inbound freight and 3PL partnerships to warehousing, last-mile delivery, and inventory accuracy all while making sure quality and service levels are maintained to the highest standards.. You’ll be the strategic force ensuring smooth day-to-day operations across all four regions, driving efficiency, improving processes, and strengthening key supplier relationships.

Working closely with our established 3PL partners, you’ll constantly seek opportunities to enhance performance, boost scalability, and future-proof our fulfilment network. As we grow, you’ll lead the charge in establishing new fulfilment locations where needed to support both our D2C and B2B sales channels.

Your expertise in warehouse management systems (WMS), inventory management systems (IMS), and extensive experience with 3PLs will be key as you evaluate and optimise our current warehousing strategy, refine inventory processes, and ensure the best last-mile delivery options for our global customer base. We’re looking for a forward-thinker who can not only manage but elevate our logistics game, making sure we’re always one step ahead.

This role will be full-time in our London office, with the flexibility to work from home 2 days per week.

What’s in it for you?

💡 The chance to lead global logistics in a company that’s going places
🌍 Work on exciting projects that directly impact customers around the world
🤝 Collaborate with passionate teams who love what they do
🚀 Be part of a journey where your ideas can shape the future

What you’ll be doing

3PL Management + Fulfilment Strategy

  • Oversee operations in 3PL warehouses across all regions to ensure KPIs are met in accuracy, timeliness, and cost-effectiveness.
  • Build and maintain strong relationships with our 3PL providers, negotiating contracts and addressing service-level issues.
  • Leverage WMS and IMS platforms to improve inventory accuracy, order processing, and reporting.
  • Ensure connections between systems are operational.
  • Drive cost optimisation in warehouse operations while maintaining high service levels globally.
  • Evaluate current warehousing and logistics operations to identify areas for improvement.
  • Lead the establishment of new fulfilment centres in existing regions to support growth and lower last mile delivery costs.

    Logistics + Freight Management

  • Lead inbound and outbound logistics, ensuring seamless stock flow from suppliers to customers across all regions.
  • Manage courier and freight accounts to ensure reliable and cost-effective delivery services.
  • Negotiate competitive rates with providers and review contracts regularly.
  • Monitor courier performance against agreed service levels and implement corrective actions when needed.
  • Ensure compliance with customs, international shipping, and trade regulations.
  • Explore opportunities to reduce our carbon footprint.

    Inventory + Performance Management

  • Ensure accurate stock control and minimise inventory discrepancies across all fulfilment centres.
  • Oversee the operational use of Cin7 IMS for fulfilment and logistics across all four regions.
  • Develop and track KPIs for fulfilment, logistics, and inventory performance in all regions.
  • Identify and execute cost-saving initiatives without compromising quality or service.

    Cross-Functional Collaboration

  • Work closely with e-commerce and B2B teams to align logistics operations with sales demand.
  • Collaborate with finance, customer service, and operations to ensure seamless order fulfilment and budget adherence.
  • Use data-driven insights to enhance operational efficiency and scalability across multiple regions.
  • Support strategic decision-making by providing key operational insights to the leadership team.

    Hello, is it you we’re looking for?

  • You have a minimum of 7 years of experience in fulfilment, logistics or supply chain management, preferably in an e-commerce or retail environment
  • You have at least 3 years of leadership experience managing teams and 3PLs across multiple regions.
  • You have strong knowledge of WMS and IMS software systems including Mintsoft and Cin7/Dear.
  • You have proven experience in managing courier relationships and negotiating competitive rates
  • Familiarity with global supply chain regulations and best practices.
  • You have strong commercial acumen with the ability to balance service levels and cost efficiencies across different regions.
  • You have knowledge of inventory management best practices to ensure stock accuracy across multiple locations.
  • You understand the nuances of life in a start-up and are happy to roll up your sleeves: no job is too big or too small
  • You are a highly motivated people’s person - you love to build relationships and see out projects from start to finish
  • You have the drive to work globally across all of our markets (we are a collaborative team, operating in different time zones and regions)
  • You have the confidence to spot, implement and report on new opportunities
  • You have strong numerical and analytical skills with the ability to understand KPIs and make informed decisions from data sets
  • You have excellent negotiation and project management skills
  • You are happy to work independently and have the ability to work remotely
  • You are hungry! You are keen to progress your career in a growing, global company
  • Strong communication skills for effective collaboration with internal teams and external vendors.

    The important stuff

    HOME 🏡
    Flexible working hours
    Hybrid office schedule
    Paid personal + carers leave

    WORK 💛
    #3 in The Times Best Companies To Watch Out For 2022
    Competitive salary (£40-£50k DOE)
    Colourful office space in Camden NW1
    All of the equipment you could possibly need
    Personal development opportunities
    Wellness benefits

    PLAY 👯
    24 days holiday (plus bank holidays)
    Plus an extra day for your birthday!
    Regular team lunches and socials Generous 50% employee discount

    If you like the sound of the role, we’d love to hear from you. Send an email to Victoria on jointheteam@mustardmade.com with your CV and a little bit about you.

    Want some bonus points? Let us know your favourite locker and why. We highly encourage people of all cultures, ethnicity, abilities and sexual orientation to apply.

    If you don’t meet all of the criteria, we still highly encourage you to apply and tell us why you think you’re the right person for the job.

    Applications close 9th March 2025 💛 we can't wait to hear from you!
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