work with us!

The Role

Mustard is looking for a Wholesale Admin Assistant to join our growing team.

Working closely with our Wholesale Account Manager, you will be responsible for the operational admin of our wholesale channel, as well as building stand-out relationships with our stockists. This role requires great accuracy & attention to detail, ensuring all business needs are met.

We are seeking someone passionate about processes, admin and customer experience. Day to day, you’ll be welcoming new wholesale customers to our Mustard family and getting them ready to trade. You will get to know the individual stores, how best to meet their needs and provide an excellent service. Multi-tasking comes with the territory, and having multiple projects on the go is how you thrive.

Responsibilities and Duties

• Building relationships with our wholesale accounts - from initial onboarding, placing orders, chasing invoices and ensuring stock replenishment

• Processing orders for our key accounts + working with the warehouse team to book in deliveries

• Keeping stockists up to date on product availability through our CRM

• Provide data enrichment to key customers and ensure their accounts are up to date

• Managing our wholesale inboxes to deliver excellent customer service and account management - processing refunds, order changes, troubleshooting issues where necessary

• Resolving issues as quickly and efficiently as possible, ensuring the customer is updated at every opportunity and that all interactions have a positive outcome

• Working closely with our Wholesale Account Manager + Merchandiser to streamline processes

• Attend and help with trade shows as and when needed Assist with in-person stockist training (some travel may be involved)

  Skills

• An understanding of e-commerce business, wholesale experience is a plus!

• Experience working in global markets and across various sales channels

• An expert in admin with working knowledge of Excel, Google Sheets, and Shopify

• Exceptional written and verbal communication skills

• The ability to think creatively on process-driven tasks

• Highly motivated and detail-oriented individual

• A team player - able to jump in when needed

  
  

  hello, is it you we're looking for?

• You understand the nuances of life in a start-up and are happy to roll up your sleeves: no job is too big, or too small

• You are experienced working in an online environment

• You are confident in working as part of a global team

• You are happy to work independently

• Working autonomously suits you

• You'll need to tackle tasks with initiative and creativity

• You'll spot the things that need to be done and find a way to make them happen

• You are optimistic and not afraid of a challenge

• You are exceptionally organised and thrive on solving problems

• You’ve got great attention to detail

• You are willing to negotiate and can communicate what you need to get results

• You have solid computer skills

• A passion for interior design and love for lockers!

  The Important Stuff

• Based in our North London, UK office

• Immediate start to the right candidate

• Full time with flexibility to do some work remotely

• Will require some work with other teams on Australian and US time zones some days

• Competitive salary, depending on experience

• You will end up with a home full of Lockers and get to work with an awesome team!

To apply please send a really lovely email with your CV and Cover Letter to Hannah at jointheteam@mustardmade.com

Include 'Work with us - Location and the Job Title" in the subject line, we want to get to know who you are, what experience you've had, your availability, why you want to work for Mustard and which is your dream locker?

Applications close 9th September 2022

Can't wait to hear from you!