shipping + returns

shipping

Your order will be couriered from our UK warehouse directly to you.

The delivery cost will be calculated at checkout based on the size of your order.

You will be sent confirmation of shipping + be able to track your delivery.

Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect.

Sometimes we send items with different couriers, especially our larger lockers. Don't worry if smaller items on your order arrive separately, the rest of you order is on its way!

The courier will be able to leave the parcel in a suitable place if you are not home (please let us know if this doesn't work for you immediately after purchasing + we can arrange a signed for delivery).

delivery times

During the busy festive period, dispatch and delivery will take a little longer than usual. Please allow up to 5 working days for your order to be prepared + dispatched from our warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-10 working days from the date of dispatch.

apartments + flats

If you are in an apartment or flat complex we cannot guarantee door-to-door delivery. If you live in a large apartment/flat complex the courier may leave your order it in a lobby, reception or mail room area if it safe to do so.

If the courier is unable to leave your order somewhere they consider to be safe, they may leave a card or contact you directly for further instructions.

We always do our best to pass on any notes our customers share with us, however, we cannot promise that additional instructions will be followed by couriers on the ground.

international delivery

We ship from four locations around the world:

Visit our Australian store
Visit our US store

Visit our European store
Or stay here for UK

If you would like a custom shipping quote to another country, drop us a line on team@mustardmade.com. Let us know your full address + what you'd like to order.

returns

We are sure you will love the Mustard goodies you’ve brought into your life, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase.

Conditions of Return:

All products must be unused, unassembled and in the original packaging to be eligible for return or exchange. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.

Smaller items, such as Hangers, Baskets or any extras, can be returned or exchanged within 30 days of purchase so long as they are unused and in the original packaging.

You will be responsible for return postage costs or exchange postage costs. We will arrange the collection and shipping for you and once your return is received and inspected, your refund (less any shipping costs) will be automatically applied to your original method of payment, within 3 working days.

For any questions or to request a return, please email team@mustardmade.com and one of our lovely team members will guide you through the process.

Please note: only full priced items may be refunded, sale items cannot be refunded.

Our returns policy is applicable to products purchased from uk.mustardmade.com only.
If you purchased from a stockist, please contact them directly.

damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at team@mustardmade.com and we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!

feedback

We are always happy to hear from you! Feel free to get in touch at team@mustardmade.com