Our products ship from our UK warehouse. Delivery costs are shown at checkout based on your order size and location.

• Free delivery is available for orders over £200 in the UK and will automatically apply at checkout.
• You'll receive a shipping confirmation and tracking link once your order is on its way.
• Please double-check your address — re-delivery fees may apply if it's incorrect.
• Couriers may leave your order in a safe place if you're not home. If you'd prefer a signed-for delivery, let us know right after purchasing.
• We can't deliver to PO Box addresses.

Delivery times

Orders are usually prepared and dispatched within 3 working days. Delivery generally takes 1–6 working days depending on your location.

Apartments and flats

We can't guarantee door-to-door delivery for apartments or flats, especially in larger buildings or complexes. In most cases, couriers will do their best to deliver as close to your door as possible. However, they may leave your order in a lobby, reception area, or mail room if they consider it safe to do so.

If the courier is unable to find a safe place to leave your delivery, they may leave a card with instructions for redelivery or pickup, or contact you directly for further instructions.

International delivery

We also ship from Australia, the US, and Europe. If you're browsing from overseas, visit the store closest to you. For custom quotes (outside these regions), email us at team@mustardmade.com

Pre-orders

Pre-order means you place the order now, for delivery in a little while. The product will be marked as 'pre-order' and show the expected dispatch date. We update these regularly so you'll know when to expect it.

You will receive an order confirmation at the time of purchase then a shipping notification when your order is dispatched. Due to the high numbers of orders we ship when we do pre-orders it may take a few days for the order to be collected and the tracking to start showing action. Nothing to worry about!

If you order ONLY pre-order items your items will be sent when the stock arrives.

If you order pre-order and in-stock items, to save you additional shipping costs, we will wait until everything is in stock and then send it all at once.

If you would like your in stock items sooner please put them through as a separate order.

Returns

Changed your mind? You have the right to cancel your order within 14 days of delivery for any reason, and another 14 days to send it back.

Conditions of return:

• Lockers must be unused, unassembled, and in the original packaging to be refunded in full. If you return an assembled locker, your refund will be reduced to reflect the loss in value (usually no more than 50%).
• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, so long as they are unused and in the original packaging.
• Refunds include the cost of standard delivery. If you paid for express or Saturday delivery, this won't be refunded.
• Return shipping is at your cost (we'll arrange the collection).
• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your colour, please let us know as soon as possible. If you order hasn't shipped we will do our best to change it before it is collected by the courier. If you order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: Lockers that have been assembled and then deconstructed cannot be exchanged. They can only be returned under your 14-day cooling-off rights and refunded at a reduced value.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at team@mustardmade.com and we'll put it right. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!

For full details, read our Returns Policy.