Refund policy

Returns

Changed your mind? You have the right to cancel your order within 14 days of delivery for any reason, and another 14 days to send it back.

Conditions of return:

• Lockers must be unused, unassembled, and in the original packaging to be refunded in full. If you return an assembled locker, your refund will be reduced to reflect the loss in value (usually no more than 50%).
• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, so long as they are unused and in the original packaging.
• Refunds include the cost of standard delivery. If you paid for express or Saturday delivery, this won't be refunded.
• Return shipping is at your cost (we'll arrange the collection).
• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your colour, please let us know as soon as possible. If you order hasn't shipped we will do our best to change it before it is collected by the courier. If you order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: Lockers that have been assembled and then deconstructed cannot be exchanged. They can only be returned under your 14-day cooling-off rights and refunded at a reduced value.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at team@mustardmade.com and we'll put it right. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!

Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
team@mustardmade.com

love Becca + Jess