delivery within EU
We ship across Europe from our UK warehouse.
The delivery cost will be calculated at checkout based on the size of your order.
You will be sent confirmation of shipping + be able to track your delivery. We keep a close eye on all EU orders to make sure you know where it's up to. We know that the new post Brexit processes can be a bit confusing but don't worry, we're here to help along the way!
Make sure to read all the information below so you know exactly what to expect.
Here's the process:
You order something lovely from Mustard with tax removed at the checkout.
We ship it from our UK warehouse.
Once your locker has arrived in your country, look out for an email / text message from the courier. This will include an invoice for:
- VAT (around 20% depending on your country)
- Advance payment fee (this is a Customs processing fee, the average cost is around 15-20€). This invoice must be paid by you to have your goods released from customs for delivery.
Once you've paid the invoice from the courier, your order will be on their way and delivered to you!
IMPORTANT - If you are asked to pay significantly more than the amount above, or you see a 'duty charge' on your invoice, please contact the courier as there may be a mistake with their calculation. If there is a problem, we are always here to help support you. We can guide you through the process to ensure you pay the correct amount to the courier.
To work out delivery costs just add the products to your cart and put your address in at the checkout. We use live quoting which means you are charged accurately based on where you are and what you order.
Please allow 5-14 working days for delivery once your order is dispatched. This is just an estimate and shipping times will vary. If you do not pay the courier for the VAT + customs processing fee this can cause additional delays.
a few more things
We really want to make sure your orders arrive safely so PLEASE double check your delivery address, phone number and email to make sure it all goes smoothly. Mustard Made will not be liable for any additional taxes, charges, storage fees or shipping costs you may be required to pay. Shipping times are likely to vary and customs can cause additional delays. Thanks for your understanding while we work with the changing situation.
We ship from three locations around the world:
Visit ourAustralian store
Visit our US store
Or stay here for UK + Europe If you would like a custom shipping quote to another country, drop us a line on email@example.com. Let us know your full address + what you'd like to order.
We are sure that you will love your Mustard Locker but if you change your mind we can accept a return within 30 days of purchase if the product is unopened + has not been assembled. We are unable to offer a refund or exchange after this period.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable shipping service or purchase shipping insurance as we can not process a refund until we receive your returned item.
Our returns policy is applicable to products purchased from www.uk.mustardmade.com or www.mustardmade.com only. If you purchased from a stockist, please contact them directly.
Please email firstname.lastname@example.org for returns.
Only regular priced items may be refunded, sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
damage or defects
Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at email@example.com and we will do our best to fix it.
Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!
We are always happy to hear your feedback and experience of shopping with us. Feel free to get in touch at firstname.lastname@example.org, we're always here to help.